Effective Date: May 24, 2026
All credit purchases are final. We do not offer refunds for unused credits, changed minds, or customer-initiated cancellation.
This Refund Policy applies to all credit purchases made on RobotActions (robotactions.com), operated by 9377-5146 QUEBEC INC. It supplements our Terms of Service. By purchasing credits, you acknowledge and agree to the terms below.
1. No Refunds for Purchased Credits
All credit top-ups are non-refundable. We do not issue refunds for:
- Unused credits remaining in your account
- Credits you purchased but changed your mind about
- Credits that expired because you did not use them within 12 months of purchase
- Partial use — if you use some credits and want a refund on the rest
- Account closure initiated by you while credits remain
- Dissatisfaction with test results or platform performance (outside a demonstrable technical failure)
Why we have this policy: Credits are delivered instantly upon purchase, the underlying AI compute resources are reserved immediately, and usage is entirely at your discretion. Because delivery is immediate and complete, we have no way to reclaim unconsumed credits once issued. This is consistent with standard practice for prepaid digital goods under Quebec consumer law.
2. Limited Exceptions
We will issue a refund only under the following narrow circumstances. Each must be documented and verifiable:
2(a) Duplicate Charges
If Stripe billed the same credit SKU twice for a single checkout session — for example, due to a network retry that processed a second payment — we will refund the duplicate charge in full. A single intentional purchase of two identical SKUs does not qualify.
2(b) Credits Not Delivered After Successful Payment
If Stripe confirms a successful charge but the corresponding credits do not appear in your account within 24 hours, and you have not already received a correction, we will refund the full amount of the failed transaction. Please check your account dashboard before contacting us — most delivery delays resolve automatically within minutes.
2(c) Demonstrable Unauthorized Charge
If someone other than you or an authorized member of your organization made the purchase without your knowledge, this is handled as a fraud dispute through Stripe's standard dispute process. Contact us at [email protected] before initiating a chargeback — see Section 4 below.
2(d) Quebec Consumer Right of Cancellation (14-Day Window)
If you are a consumer who purchased credits from Quebec, the Quebec Consumer Protection Act may grant you a right to cancel a distance contract. As a default safe-harbor position, a consumer in Quebec may request a refund of unused credits within 14 days of purchase by emailing [email protected].
3. How to Request a Refund Under an Exception
If you believe your situation qualifies under Section 2, email [email protected] within 30 days of the charge date with all of the following:
- Your Stripe receipt or transaction ID (found in your purchase confirmation email)
- A brief description of the issue (which exception applies and why)
- Supporting screenshots or evidence where relevant (e.g., your account showing no credit balance after payment, or duplicate charges on your bank statement)
Response time: We aim to respond to all refund requests within 5 business days.
Processing time: Approved refunds are returned to your original payment method within 10 business days of approval. Actual posting time depends on your card issuer and may take an additional 3-5 business days to appear on your statement.
Refund requests submitted after 30 days from the charge date will not be considered, except where required by applicable law.
4. Chargebacks
If you initiate a chargeback with your card issuer or bank before contacting us, your account may be suspended while the dispute is under investigation. This is a standard fraud-prevention measure.
We strongly encourage you to email [email protected] first. Most legitimate issues are resolved faster through direct contact than through a card dispute, and your account will not be suspended.
If we determine that a chargeback was filed for a transaction that does not qualify under Section 2, we reserve the right to contest it and to permanently terminate the associated account.
5. Credit Expiry
Paid credits expire 12 months from the date of each individual purchase. Expiry is per-purchase — buying more credits does not extend the expiry date of any older balance. We send an email notification 30 days before expiry.
Expired credits are not refundable. We consider expiry a known and communicated condition of purchase, not a billing error. If you did not receive the expiry reminder email, check your spam folder or verify your account email address is current.
6. Service Termination
6.1 Account Terminated for Cause
If we terminate your account due to a violation of our Terms of Service (e.g., abuse, fraud, illegal activity), any unused credits in your account are forfeited and will not be refunded.
6.2 Voluntary Service Discontinuation
If we voluntarily and permanently discontinue the RobotActions service entirely, we will pro-rate refund the remaining unexpired paid credit balance for all active accounts. We will provide at least 30 days' advance notice before discontinuation and will communicate the refund process by email.
7. Changes to This Policy
We may update this Refund Policy at any time. The effective date at the top of this page reflects the date of the last change. We will notify you of material changes by email at least 14 days before they take effect.
Changes to this policy do not apply retroactively — purchases made before the effective date of a new policy version are governed by the policy in force at the time of purchase.
Contact for Billing & Refunds
- Billing: [email protected]
- Support: [email protected]
- Website: https://robotactions.com
9377-5146 QUEBEC INC., doing business as RobotActions.com 539 rue Tait, Saint-Laurent, QC, H4M 2K6, Canada GST: 754214286RT0001 | QST: 1225601603TQ0001
Last Updated: May 24, 2026